Every era brings its own jargon and colloquialisms to the business world. There are also lots of established maxims that remain forever young and applicable in all types of situations. Most of these sayings are simple things that everyone already knows, but it needs someone else to point out the obvious and get the things [...]

“Total Quality Management” implies action and efforts to improve quality and service. Many of these efforts are simply ineffective. Canada’s Conference Board conducted several international studies of Total Quality Management - one study showed a total of seven companies out of every ten in North America fail to provide an effective “total quality strategy”. Don’t [...]

Life in Caracas was a tremendous opportunity. It was there that I lived the Total Quality Management experience. Back in the 70’s, a number of managers were trying to find ways for their companies to reduce defects and increase productivity.
After working as a management executive for a large hotel down there, I was building an [...]