“Total Quality Management” implies action and efforts to improve quality and service. Many of these efforts are simply ineffective. Canada’s Conference Board conducted several international studies of Total Quality Management - one study showed a total of seven companies out of every ten in North America fail to provide an effective “total quality strategy”. Don’t [...]

Life in Caracas was a tremendous opportunity. It was there that I lived the Total Quality Management experience. Back in the 70’s, a number of managers were trying to find ways for their companies to reduce defects and increase productivity.
After working as a management executive for a large hotel down there, I was building an [...]